With its now-opened fishing tackle service center at its office and distribution facility just west of Charleston, S.C., Shimano has the ability to provide maintenance and repair work for its fishing reels nationwide.
According to customer service manager Michelle Williams, the new service center is staffed with technicians that provide the same top-quality service they are known for in Shimano’s Irvine, Calif. facility. They can handle any of your Shimano reel service or repair needs for our eastern US customers.
“After anglers buy our reels, we want them to continue to have a great fishing experience by offering convenient reel maintenance and repair services when needed,” said Williams. “Between our operations now in both South Carolina and California, and our 26 ‘Satellite Service Centers’, we can get you back on the water with reel care done by Shimano trained and certified staff, using Shimano original parts and applying the latest Shimano technology.”
Just as with your vehicle, regular reel service by qualified reel service technicians increases the longevity of your fishing gear and adds to the overall enjoyment of your fishing experience. Williams notes that when reel maintenance or repair services are needed, anglers can simply call 877-577-0600 (in both the U.S. and Canada) to confirm the reel currently is a serviced model before sending it in. Then download and fill-out the reel repair form found on the Shimano web site at http://fish.shimano.com/content/fish/northamerica/us/en/homepage/REEL_SUPPORT_SERVICES/Shimano-Authorized-Service-Centers.html.
Shimano also provides reel service and warranty work in Canada at its corporate offices in Peterborough, Ontario, and also a ‘Satellite Service Center’ in Mississauga. Information on handling maintenance and repair work is also provided at the Shimano web site.